Ball has more than 25 years of experience developing enterprise software products in growing markets, with extensive expertise in customer self-service applications and artificial intelligence. Most ...

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The customer services market is focusing too much on the receipt or engagement layer, which ultimately will largely be automated via web self-service or AI chatbots. Enterprises should instead be ...

Here's a four-bucket audit founders should run before approving a new hire.

New AI agent turns simple text instructions into behavior-based customer engagement flows, from segmentation and ...

Stanley Huang is cofounder and CTO at Moxo. Previously, he was a Principal Architect at Cisco and a Senior Manager at WebEx. According to a report conducted by Zendesk, 61% of customers will leave ...

The whole notion of an automatic call distributor (analog, digital or VoIP) is to ration caller demand across as few possible company resources as possible without compromising sales or customer ...

At the recent Hunkeler Innovation Days conference, I spoke with several service providers who shared their goals for growing and evolving their print and mail business. They also talked about ...

Zoho's all-you-can-eat approach to enterprise software for $30 a month per employee has landed more than 20,000 customers. Zoho One, the company's business operating system, now has 45 apps including ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW), the leading digital workflow company that makes work, work better for people, announced today that enterprise software veteran John Ball ...