Across organizations of all types, manager training is broken. To start, many managers don’t get any training at all. According to a 2018 study by West Monroe, a digital consulting firm, 59% of ...

Resources on this page include video “shorts” that provide a quick reference resource for basic tasks frequently completed by Finance Account Management staff. Check this site frequently as new ...

To retain customers in a competitive landscape, organizations must offer exceptional CX across many customer journey phases, including post-sale interactions. Post-sales support comes in many forms, ...

Many startup managers find themselves in leadership roles because of their technical skills or entrepreneurial drive, not necessarily because they’ve been formally trained in the art of management.

Customer acquisition offers little value to businesses if those customers quickly churn. B2B customer accounts can generate a significant amount of revenue over time, so organizations often assign ...